Reporting a lost pass

If a member of staff notifies the reception team that they have lost their building entry pass, the process below should be followed

In Bluepoint, click on the Search button (blue top banner)

1. Click on the  Staff tab.  By default, it will display all staff members.  To quickly find the staff member, enter their name in the search box under the blue banner, alternatively, click on the orange   Filters  button and search by company name

2. Once the profile appears, click on or edit the staff name, and then click on the Lost Pass tab

It will ask you to select a duration for the pass and the reason why the pass is not available. Once that has been completed, click on the green   Create Lost Pass button. You will then be able to print off the temporary pass and Close the screen.

Please note that this pass will only work on the main gate, and not within the office

You can also report a lost pass via the check-in screen as an unplanned appointment.  For this to work, a visitor type called Lost/Unforgotten pass will need adding to the system - please raise a support  ticket for more information.  Ideally, the best practice is to follow steps 1 and 2 above when reporting a lost pass

When you create an unplanned appointment, you can select the lost pass visitor type from the Visitor Type drop down menu, and check in as normal.

To view the report(s) based on lost passes, please refer to the Lost Pass reporting article

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