Operations
How to add visitors to the Watch list
This function allows you to ban visitors from visiting your building if they have behaved in an unacceptable manner. This will alert the reception team if they visit your site in the future To get started, click on the hamburger menu on the top ...
Create an evacuation and print on-site visitors
The purpose of this function is to provide for the safe and orderly evacuation of employees and visitors in the event of an emergency situation. Although many tenants/sites may have their own internal evacuation plan, using Bluepoint can help make ...
Dashboard overview
The Bluepoint dashboard provides a view of what is happening, and is due to happen within your building. This includes how many visitors have checked in, and how many are expected. You will need to be a Site administrator and Main reception ...
Virtual Lobby
Depending on the process for your building, once you have checked in a visitor the process is complete. For some sites this means the visitor goes straight to the meeting, but for other sites the visitor may wait in the lobby area for their host to ...
Invite staff-members to site
Bluepoint is often used to invite your own staff-members to site in order to control the level of staff coming every day. This is particularly relevant when facing the recent events of the pandemic where the staff is gradually returning to work on ...
How to extract data into Power BI?
The pre-built reports in Bluepoint are there for getting real-time views of the visitors to your building or site. However, there are times where you might want more detailed, specific data to respond to some KPIs to assess the performance of your ...
Sending arrival notifications to more than just hosts
Occupiers, tenants, companies or one specific company department can receive automatic notifications when visitors are checking in By default, it's only the meeting host who receives the arrival notification of his/her visitors. However it is ...
Unable to log in
If someone you know is experiencing difficulties with logging in to Bluepoint please make sure you check the below steps: Check that the email address of this person uses to log in is registered in Bluepoint. For that click on the Search button, ...
Checking in unplanned visitors
Planned visitors are best to make sure your reception runs smoothly. However from time to time you might have the odd unexpected unplanned visitor (e.g. one expects a group of two visitors and a third one comes along). An unplanned visitor requires ...
Creating your own reports
Click on Standard reports to access your in-built reports To create your own reports, you need to use the Search engine to display the information you wish to report on and export. Once listed, as per image below, make sure you tick the tick-box next ...
Standard Reports
Only operators, receptionists and administrators can access the reporting module To have access to your reports, via the main menu (hamburger icon - top left corner) select Reporting under Administration. For privacy matters, operators, ...
Privacy statement
To access our privacy statement, click on your name - top right corner, and click, under System, on Privacy statement.
Release notes and system updates
To access the release notes, click on your name - top right corner, and click, under System, on Release notes
Searching
The Search is accessible via the top banner by clicking on either the magnifier icon or the company name. Appointments, Visitors and Staff are the three items on which to search. Be your site configured for Parking, Deliveries and Assets, they will ...
Extending expired appointments
Only a receptionist or an operator can extend an expired appointment Start by clicking on the Check-in button either via the top banner or main menu Type in the visitor name for which you would like to extend the appointment A red banner will show up ...
Bulk check-out
Only receptionist can check visitors in and out In case many printed passes are all returned at the same time, it is often faster to use your QR code reader to scan each pass. Click on the hamburger icon (top left corner) and go to the Check-out page ...
Checking visitors out
Only receptionists can check visitors in and out Visitors can be checked out in one of two ways: Click on the Search button (top banner) and select the Visitors tab Click on the hamburger icon (top left hand-side) and click on Check-out In both cases ...
Checking visitors in
There are several ways a visitor can be checked in: QR code on the email invite - either printed or on their phone Pin on the email invite Using their name You need to be a Receptionist (receptionist profile) to be able to check people in and out of ...